INTERACTION_IDSEQNUMSDB_E_CASE_VW(SQL View) |
Index Back |
|---|---|
Case Email Association ViewCase Email Association View. This is used in Contact Center Dashboard to analyze how many cases created based on inbound email. |
| SELECT A.INTERACTION_ID , A.SEQNUM , B.BUSINESS_UNIT , B.MCF_EMAIL_ID , C.BUSINESS_UNIT , C.CASE_ID , A.SUB_INTERACT_BEGIN , C.ROW_ADDED_DTTM , C.RC_SOURCE FROM PS_SDB_SUBINTER_VW A , PS_SDB_IB_EMAIL_VW B , PS_SDB_CASE_VW C WHERE A.INTERACTION_ID = B.INTERACTION_ID AND A.SUBINT_OBJ_TYPE = 'CASE' AND A.CASE_ID = C.CASE_ID |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | INTERACTION_ID |
Character(15) | VARCHAR2(15) NOT NULL | interaction id |
| 2 | SEQNUM |
Number(3,0) | SMALLINT NOT NULL | Sequence Number |
| 3 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 4 | MCF_EMAIL_ID | Number(16,0) | DECIMAL(16) NOT NULL | Email Id |
| 5 | BUSINESS_UNIT_RC | Character(5) | VARCHAR2(5) NOT NULL | Business Unit field for Case identified in Quality |
| 6 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 7 | SUB_INTERACT_BEGIN | DateTime(26) | TIMESTAMP | begin sub interaction |
| 8 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 9 | RC_SOURCE | Character(5) | VARCHAR2(5) NOT NULL | Case Source How this case origianated |