SDB_SUBINTER_VW(SQL View) |
Index Back |
|---|---|
Sub Interactions ViewUsed to load Sub Interactions information to contact center dashboard. |
| SELECT A.INTERACTION_ID , A.SEQNUM , A.BUSINESS_UNIT_RI , B.RB_MCF_DETAIL_TYPE , ' ' , ' ' , CASE WHEN B.RB_MCF_DETAIL_TYPE = 'CMEM' THEN 'IP' WHEN B.RB_MCF_DETAIL_TYPE = 'SS' THEN 'CMPL' ELSE A.INTERACT_STATUS END , %DateTimeNull , %DateTimeNull , A.BO_ID_CUST , A.ROLE_TYPE_ID_CUST , ' ' , A.SUBINT_OBJ_TYPE , A.INTERACT_BEGIN , A.INTERACT_END , A.CASE_ID , A.CAPTURE_ID , A.OPPORTUNITY_ID , A.LEAD_ID , A.ROW_ADDED_DTTM FROM PS_RI_SUB_INTERACT A , PS_RI_INTERACTION B WHERE A.INTERACTION_ID = B.INTERACTION_ID AND A.SUBINT_OBJ_TYPE IN ('CASE', 'LEAD', 'OPPY', 'ORDR', 'QUOT') |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  INTERACTION_ID |
Character(15) | VARCHAR2(15) NOT NULL | interaction id |
| 2 | SEQNUM |
Number(3,0) | SMALLINT NOT NULL | Sequence Number |
| 3 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Prompt Table: SP_BU_FS_NONVW |
| 4 | RB_MCF_DETAIL_TYPE | Character(4) | VARCHAR2(4) NOT NULL |
MCF Detail Type indicating the Detail component to be associated with an interaction
CHAT=Chat CM=Printer CMEM=Outbound Email IBEM=Inbound Email NONE=Phone OMEM=OLM Outbound Email SMSO=Outbound SMS SS=Self Service SYNC=Synchronized Email Default Value: NONE |
| 5 | PARENT_INTER_ID | Character(15) | VARCHAR2(15) NOT NULL | Parent Interaction ID.................................... |
| 6 | ROOT_INTER_ID | Character(15) | VARCHAR2(15) NOT NULL | Root Interaction ID....................................... |
| 7 | INTERACT_STATUS | Character(4) | VARCHAR2(4) NOT NULL |
interaction status
BUSY=Busy CALL=Callback CHLD=Child Answered CMPL=Completed INPR=In Process NOAN=No Answer NOCL=Do Not Call Again Prompt Table: RI_STATUS_TBL |
| 8 | INTERACT_BEGIN | DateTime(26) | TIMESTAMP | begin interaction |
| 9 | INTERACT_END | DateTime(26) | TIMESTAMP | end interaction |
| 10 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 11 | ROLE_TYPE_ID_CUST | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 12 | PERSON_ID | Character(15) | VARCHAR2(15) NOT NULL | Person ID |
| 13 | SUBINT_OBJ_TYPE | Character(4) | VARCHAR2(4) NOT NULL | sub-interaction object type |
| 14 | SUB_INTERACT_BEGIN | DateTime(26) | TIMESTAMP | begin sub interaction |
| 15 | SUB_INTERACT_END | DateTime(26) | TIMESTAMP | end sub interaction |
| 16 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 17 | CAPTURE_ID | Character(20) | VARCHAR2(20) NOT NULL | Field use to store the capture ID in order capture. |
| 18 | OPPORTUNITY_ID | Character(15) | VARCHAR2(15) NOT NULL | Opportunity ID |
| 19 | LEAD_ID | Character(15) | VARCHAR2(15) NOT NULL | Used by Sales Force Automation, this field uniquely identifies a Sales Lead. |
| 20 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |