SDB_VERTICAL_VW

(SQL View)
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Case Vertical View

Used to load xlat values and descriptions of RC_VERTICAL field to contact center dashboard.

SELECT A.FIELDVALUE , A.XLATSHORTNAME , A.XLATLONGNAME FROM PSXLATITEM A WHERE A.FIELDNAME = 'RC_VERTICAL' AND A.EFFDT = ( SELECT MAX(B.EFFDT) FROM PSXLATITEM B WHERE B.FIELDNAME = A.FIELDNAME AND B.FIELDVALUE = A.FIELDVALUE AND B.EFFDT <= %CurrentDateIn AND B.EFF_STATUS = 'A')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support
2 XLATSHORTNAME Character(10) VARCHAR2(10) NOT NULL Translate Value Short Name
3 XLATLONGNAME Character(30) VARCHAR2(30) NOT NULL Translate Long Name