SDB_SEVERITY_VW (SQL View)	Index Back
Case Severity View Used to load case severity information to contact center dashboard.

SDB_SEVERITY_VW

(SQL View)

Case Severity View

Used to load case severity information to contact center dashboard.

SELECT SETID , RC_SEVERITY , RC_SS_IND , RC_SHORT_DESCR , RC_DESCR_SS , LONG_DESC FROM PS_RC_SEVERITY_TBL

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

2 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity

3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.

4 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables

5 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages

6 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables.
2	RC_SEVERITY	Character(5)	VARCHAR2(5) NOT NULL	Case severity
3	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not.
4	RC_SHORT_DESCR	Character(20)	VARCHAR2(20) NOT NULL	Short Description. Used on may CallCenter set-up tables
5	RC_DESCR_SS	Character(30)	VARCHAR2(30) NOT NULL	Description to be shown on Self-Service Pages
6	LONG_DESC	Character(50)	VARCHAR2(50) NOT NULL	Long Description field.