SDB_IBEMAIL_MVW

(SQL View)
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Email Merge View

Inbound Email Merge view used for CDH integration with dashboard.

SELECT MCF_EMAIL_ID , 'I' , CASE WHEN BO_ID_CUST = 0 THEN BO_ID_CONTACT ELSE BO_ID_CUST END FROM PS_RB_IN_EMAIL

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 MCF_EMAIL_ID Number(16,0) DECIMAL(16) NOT NULL Email Id
2 IB_OB_INDICATOR Character(1) VARCHAR2(1) NOT NULL Inbound or Outbound Emal Indicator. This is used in ERMS Section in Contact Center Dashboard.
3 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.