RQ_DFCT_SOL_LNK(SQL Table) |
Index Back |
|---|---|
Defect Solution Advisor LinkQuality application Solution Link |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Prompt Table: SP_BU_RQ_NONVW |
| 2 | R_DEFECT_ID |
Character(15) | VARCHAR2(15) NOT NULL | Quality Defect Identification key unique by business unit |
| 3 | SEQNUM |
Number(3,0) | SMALLINT NOT NULL | Sequence Number |
| 4 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
| 5 | RSLN_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Resolution Summary |
| 6 | RSLN_STATE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Status for Call Center application.
0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn |
| 7 | SOURCE_DEF_ID | Character(15) | VARCHAR2(15) NOT NULL | used by solution advisor functions in Quality |
| 8 | SOURCE_RSLN_SEQNBR | Number(5,0) | INTEGER NOT NULL | Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from. |
| 9 | NEW_SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Superceding Solution ID |
| 10 | USAGE_COUNT | Number(8,0) | INTEGER NOT NULL |
Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
Default Value: 0 |
| 11 | LAST_USAGE_DTTM | DateTime(26) | TIMESTAMP | Used to identify last time the record was marked 'Used' in a Search result |
| 12 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
| 13 | RC_RSLN_SOURCE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Source
1=Solution ID 2=Frequently Used Solutions 3=Independent Text Solutions 4=Solution Advisor 5=Self Service 6=Cascade 7=Copy 8=Problem Solving Technique |
| 14 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 15 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 16 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 17 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 18 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 19 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |
| 20 | RSLN_NOTES | Long Character | CLOB | Resolution Notes |