RC_STATUS_TBL(SQL Table) |
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Case StatusRecord used for setting Case Status values for call center case page. |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | SETID | Character(5) | VARCHAR2(5) NOT NULL |
This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID Prompt Table: SP_SETID_NONVW |
2 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
3 | STATUS_CATEGORY | Character(1) | VARCHAR2(1) NOT NULL |
Categories for Case Status.
These drive processing.
C=Closed D=Canceled H=Case is on hold O=Case is Open |
4 | BILLABLE_FLAG | Character(1) | VARCHAR2(1) NOT NULL |
This is used to determine of the item under consideration is billable or not.
N=No Y=Yes Y/N Table Edit Default Value: N |
5 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
6 | RC_DESCR_SS | Character(30) | VARCHAR2(30) NOT NULL | Description to be shown on Self-Service Pages |
7 | LONG_DESC | Character(50) | VARCHAR2(50) NOT NULL | Long Description field. |
8 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
9 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
10 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
11 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
12 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
13 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |