BUSINESS_UNITPROVIDER_GRP_IDRC_RSKPGSTAT_VW(SQL View) |
Index Back |
|---|---|
SLA by StatusNumber of cases at risk of or missing their SLA by provider group, manager and status. |
| SELECT A.BUSINESS_UNIT , A.PROVIDER_GRP_ID , B.NAME1 ,B.RC_MANAGER , COUNT(DISTINCT A.CASE_ID) , A.RC_STATUS , D.RC_SHORT_DESCR ,' ' ,A.DISP_TMPL_FAM_CD FROM PS_RC_CASE A , PS_RF_PROVIDER_GRP B , PS_SET_CNTRL_REC C , PS_RC_STATUS_TBL D WHERE %CurrentDateTimeIn >= A.RC_YELLOW_DTTM AND D.STATUS_CATEGORY NOT IN ('C', 'D') AND C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RF_PROVIDER_GRP' AND B.SETID = C.SETID AND A.PROVIDER_GRP_ID = B.PROVIDER_GRP_ID AND D.SETID = ( SELECT E.SETID FROM PS_SET_CNTRL_REC E WHERE E.SETCNTRLVALUE = A.BUSINESS_UNIT AND E.RECNAME = 'RC_STATUS_TBL') AND A.RC_STATUS = D.RC_STATUS GROUP BY A.BUSINESS_UNIT, A.PROVIDER_GRP_ID, B.NAME1,B.RC_MANAGER, A.RC_STATUS,A.DISP_TMPL_FAM_CD, D.RC_SHORT_DESCR |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 3 | NAME1 | Character(50) | VARCHAR2(50) NOT NULL | Generic 50 character name field for storing names. |
| 4 | RC_MANAGER | Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 5 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 6 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 7 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 8 | DATAHINTS | Character(100) | VARCHAR2(100) NOT NULL | Chart Data Hints |
| 9 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |