RC_RESOLUTION(SQL Table) |
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ResolutionCase Resolution Record for attempted solutions used on a case. |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: RC_CASE.CASE_ID |
2 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Default Value: RC_CASE.BUSINESS_UNIT |
3 | RSLN_SEQ_NBR | Number(8,0) | INTEGER NOT NULL |
Resolution Sequence Number
Default Value: 1 |
4 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
5 | RSLN_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Resolution Summary |
6 | RSLN_STATE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Status for Call Center application.
0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn Default Value: 3 |
7 | SOURCE_CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Source Case ID - Case ID where the resolution was copied from. |
8 | SOURCE_RSLN_SEQNBR | Number(5,0) | INTEGER NOT NULL | Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from. |
9 | NEW_SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Superceding Solution ID |
10 | USAGE_COUNT | Number(8,0) | INTEGER NOT NULL |
Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
Default Value: 0 |
11 | LAST_USAGE_DTTM | DateTime(26) | TIMESTAMP | Used to identify last time the record was marked 'Used' in a Search result |
12 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
13 | RC_RSLN_SOURCE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Source
1=Solution ID 2=Frequently Used Solutions 3=Independent Text Solutions 4=Solution Advisor 5=Self Service 6=Cascade 7=Copy 8=Problem Solving Technique |
14 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
15 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
16 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
17 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
18 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
19 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |
20 | RSLN_NOTES | Long Character | CLOB | Resolution Notes |