BUSINESS_UNITCASE_IDRC_RECNTCASE_VW(SQL View) |
Index Back |
|---|---|
My SLA StatusNumber of Red, Green and Yellow cases assigned to an agent grouped by status. |
| SELECT A.BUSINESS_UNIT , A.CASE_ID , A.BO_ID_CUST ,A.BO_ID_CONTACT ,A.CASE_CONTACT ,A.RC_SUMMARY , A.RC_STATUS , A.DISP_TMPL_FAM_CD , A.CREATION_DATE ,A.ROW_ADDED_DTTM FROM PS_RC_CASE A WHERE A.CASE_VISIBILITY <> 'INTL' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 3 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 4 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 5 | CASE_CONTACT | Character(15) | VARCHAR2(15) NOT NULL | Contact Identifier for Treasury Contacts |
| 6 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 7 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 8 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 9 | CREATION_DATE | Date(10) | DATE | Creation date of the case. |
| 10 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |