RC_PST_VW

(SQL View)
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Troubleshooting Guide

This View will have all valid Problem Solving Techniques.

SELECT A.SETID , A.SCRIPT_ID , A.EFFDT , A.SCRIPT_TYPE , A.SCRIPT_NAME , B.LIBRARY_ID , B.DESCR254 , 'SETID:' %Concat A.SETID , A.DESCRLONG , %subrec(RB_AUDIT_SBR, A) FROM PS_RC_BSCRIPT A , PS_RBT_TGUIDE B WHERE A.SCRIPT_TYPE = 'GUID' AND A.SETID = B.SETID AND A.SCRIPT_ID = B.SCRIPT_ID AND A.EFF_STATUS = 'A' AND A.EFFDT <= %CurrentDateIn AND 2 < ( SELECT COUNT(*) FROM PS_RC_BS_TREE B WHERE B.SETID = A.SETID AND B.SCRIPT_ID = A.SCRIPT_ID AND B.EFFDT = A.EFFDT) AND A.SETID = B.SETID AND A.SCRIPT_ID = B.SCRIPT_ID

  • Related Language Record: RC_PST_VW_LNG

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
    2 SCRIPT_ID Number(12,0) DECIMAL(12) NOT NULL Script ID
    3 EFFDT Date(10) DATE Effective Date

    Default Value: %date

    4 SCRIPT_TYPE Character(4) VARCHAR2(4) NOT NULL Branch Scripting Type field
    CHRN=Churn
    CORD=Configure Order
    CQST=Contact Questionnaire
    CSAT=Customer Satisfaction
    GUID=Troubleshooting Guide
    LEAD=Lead Qualification
    PADV=Product Advisor
    PAPP=Product Application
    TELM=TeleSales
    5 SCRIPT_NAME Character(40) VARCHAR2(40) NOT NULL Branch Scripting Name Field
    6 LIBRARY_ID Character(5) VARCHAR2(5) NOT NULL Solution Library ID or Troubleshooting Guide ID
    7 DESCR254 Character(254) VARCHAR2(254) NOT NULL Description of length 254
    8 SETID_SRCH_SECID Character(30) VARCHAR2(30) NOT NULL Search security - security based on SETID
    9 DESCRLONG Long Character CLOB Long Description
    10 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    11 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    12 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    13 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    14 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    15 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time