RC_PGMGRCASE_VW (SQL View)	Index Back
Team's Open Cases View contains a list of open cases for a call center manager's team. The call center manager is defined on the provider group page. This table joins cases in a status category of open with the the call center manager that has provider groups assigned to those open cases.

RC_PGMGRCASE_VW

(SQL View)

Team's Open Cases

View contains a list of open cases for a call center manager's team. The call center manager is defined on the provider group page. This table joins cases in a status category of open with the the call center manager that has provider groups assigned to those open cases.

SELECT A.BUSINESS_UNIT , A.CASE_ID , A.PROVIDER_GRP_ID , E.RC_MANAGER , A.RC_STATUS , A.RC_PRIORITY ,A.DISP_TMPL_FAM_CD FROM PS_RC_CASE A , PS_RC_STATUS_TBL B , PS_SET_CNTRL_TBL C , PS_RF_PROVIDER_GRP E WHERE B.STATUS_CATEGORY = 'O' AND E.PROVIDER_GRP_ID = A.PROVIDER_GRP_ID AND E.SETID = ( SELECT F.SETID FROM PS_SET_CNTRL_REC F WHERE F.SETCNTRLVALUE = A.BUSINESS_UNIT AND F.RECNAME = 'RF_PROVIDER_GRP') AND C.SETCNTRLVALUE = A.BUSINESS_UNIT AND B.RC_STATUS = A.RC_STATUS AND B.SETID = ( SELECT D.SETID FROM PS_SET_CNTRL_REC D WHERE D.SETCNTRLVALUE = A.BUSINESS_UNIT AND D.RECNAME = 'RC_STATUS_TBL')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

3 PROVIDER_GRP_ID Character(10) VARCHAR2(10) NOT NULL Identification number for the provider group.

4 RC_MANAGER Character(15) VARCHAR2(15) NOT NULL Call Center Manager. Used in call center business unit setup.

5 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status

6 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority

7 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
2	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3	PROVIDER_GRP_ID	Character(10)	VARCHAR2(10) NOT NULL	Identification number for the provider group.
4	RC_MANAGER	Character(15)	VARCHAR2(15) NOT NULL	Call Center Manager. Used in call center business unit setup.
5	RC_STATUS	Character(5)	VARCHAR2(5) NOT NULL	Case Status
6	RC_PRIORITY	Character(5)	VARCHAR2(5) NOT NULL	Case Priority
7	DISP_TMPL_FAM_CD	Character(30)	VARCHAR2(30) NOT NULL	Display Template Family Code