BUSINESS_UNITASSIGNED_TORC_MYSLAGRNS_VW(SQL View) |
Index Back |
|---|---|
My SLA by StatusNumber of green cases assigned to an agent grouped by status. |
| SELECT BUSINESS_UNIT , ASSIGNED_TO , RC_STATUS , RC_SHORT_DESCR , COUNT(DISTINCT CASE_ID) , 'Green' ,DISP_TMPL_FAM_CD FROM PS_RC_MYCASE_VW WHERE RC_YELLOW_DTTM > %CurrentDateTimeIn GROUP BY BUSINESS_UNIT, ASSIGNED_TO, RC_STATUS,RC_SHORT_DESCR, DISP_TMPL_FAM_CD |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 4 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 5 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 6 | SLA_COLOR | Character(6) | VARCHAR2(6) NOT NULL | SLA Color - can be red, green or yellow depending on how close the case is to missing the required restore time goal per the service level agreement. |
| 7 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |