RC_ER_OPR_LVW

(SQL View)
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ER Cases

This is a security Operator view for ER Case.

SELECT DISTINCT E.OPRID , E.PERSON_ID , C.PNLGRPNAME , C.MARKET , C.DISP_TMPL_FAM_CD , D.RC_VERTICAL , D.CASE_ID , B.LANGUAGE_CD , B.DESCR FROM PS_BUS_UNIT_TBL_RC A , PS_BUS_UNIT_LANG B , PS_BUS_UNIT_RC_DEF C , PS_RC_CASE D , PSOPRALIAS E , PS_RC_CASE_ASSIGN G WHERE A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.BUSINESS_UNIT = C.BUSINESS_UNIT AND A.BUSINESS_UNIT = D.BUSINESS_UNIT AND C.DISP_TMPL_FAM_CD = D.DISP_TMPL_FAM_CD AND D.CASE_ID = G.CASE_ID AND D.BUSINESS_UNIT = G.BUSINESS_UNIT AND E.OPRALIASTYPE ='PER' AND ( ( E.PERSON_ID =( SELECT H.RC_ER_MANAGER FROM PS_BUS_UNIT_TBL_RC H WHERE H.BUSINESS_UNIT= G.BUSINESS_UNIT AND H.RC_ER_MANAGER <> ' ')) OR (G.RC_ASSIGNMENT_TYPE='I' AND G.RC_ER_ASSIGNED_TO = E.PERSON_ID AND G.START_DATE <=%CurrentDateIn AND (G.END_DATE IS NULL OR G.END_DATE >=%CurrentDateIn)) OR ( G.RC_ASSIGNMENT_TYPE='G' AND G.RC_PROVIDER_GRP_ID = ( SELECT P.PROVIDER_GRP_ID FROM PS_RF_GRP_MEMBER P , PS_SET_CNTRL_REC S WHERE S.SETCNTRLVALUE = G.BUSINESS_UNIT AND S.RECNAME = 'RF_PROVIDER_GRP' AND P.SETID = S.SETID AND P.PROVIDER_GRP_ID = G.RC_PROVIDER_GRP_ID AND P.PERSON_ID = E.PERSON_ID AND P.STATUS = 'A' AND P.PERSON_ID NOT IN( SELECT ASG.RC_ER_ASSIGNED_TO FROM PS_RC_CASE_ASSIGN ASG WHERE ASG.CASE_ID = G.CASE_ID AND ASG.BUSINESS_UNIT = G.BUSINESS_UNIT AND ASG.RC_ASSIGNMENT_TYPE = 'I') ) AND G.START_DATE <=%CurrentDateIn AND (G.END_DATE IS NULL OR G.END_DATE >=%CurrentDateIn)))

  • Related Language Record for RC_ER_OPR_VW

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
    2 PERSON_ID_AGENT Character(15) VARCHAR2(15) NOT NULL Person ID Agent
    3 PNLGRPNAME Character(18) VARCHAR2(18) NOT NULL Component Name
    4 MARKET Character(3) VARCHAR2(3) NOT NULL Market
    5 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code
    6 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
    HD=HelpDesk
    SW=Support
    7 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

    Default Value: 999999999999999

    8 LANGUAGE_CD Character(3) VARCHAR2(3) NOT NULL Language Code
    9 BUSINESSUNITDESCR Character(30) VARCHAR2(30) NOT NULL Business Unit Description