SETIDRC_CATEGORYSOLUTION_IDRC_DISSOLCAT_VW(SQL View) |
Index Back |
|---|---|
Frequently Used Solutions ViewView used for frequently used solutions. |
| SELECT A.SETID , A.RC_CATEGORY , A.SOLUTION_ID , SUM(A.RC_SOLVED_COUNT ) FROM PS_RC_SOLN_CTD A WHERE A.RC_SOLVED_COUNT <> 0 GROUP BY A.SOLUTION_ID,A.SETID , A.RC_CATEGORY |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 2 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 3 | SOLUTION_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
| 4 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |