RC_DISSOLCAT_VW

(SQL View)
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Frequently Used Solutions View

View used for frequently used solutions.

SELECT A.SETID , A.RC_CATEGORY , A.SOLUTION_ID , SUM(A.RC_SOLVED_COUNT ) FROM PS_RC_SOLN_CTD A WHERE A.RC_SOLVED_COUNT <> 0 GROUP BY A.SOLUTION_ID,A.SETID , A.RC_CATEGORY

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.
3 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
4 RC_SOLVED_COUNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution