RC_DFLT_CASEAGE

(SQL Table)
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BU case age configuration

Case Aging Date Configuration Table

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
2 SEQNUM Number(3,0) SMALLINT NOT NULL Sequence Number

Default Value: 1

3 RC_CHART_TIME Character(1) VARCHAR2(1) NOT NULL This field is for defining the period of time in which to gather data for the Manager's Dashboard application.
D=Day(s)
H=Hour(s)
M=Month(s)
Q=Quarte(s)
W=Week(s)
Y=Year(s)
4 FROM_DAY Number(5,0) INTEGER NOT NULL Used for specifying a date range for the service order aging smart view.
5 TO_DAY Number(5,0) INTEGER NOT NULL Used for specifying a date range for the service order aging smart view.
6 CASE_AGE_RANGE Character(30) VARCHAR2(30) NOT NULL Field created for case age range