SETIDDefault Value: RC_CASE.BUSINESS_UNIT
RC_CATEGORYDefault Value: RC_CASE.RC_CATEGORY
RC_TYPERC_CTD_TYP_SSVW(SQL View) |
Index Back |
|---|---|
Self-Service TypeSelf-Service Specialty Type based on the active CTD combination |
| SELECT DISTINCT B.SETID ,B.RC_CATEGORY ,B.RC_TYPE ,A.RC_SS_IND ,A.RC_SHORT_DESCR ,A.RC_DESCR_SS ,A.LONG_DESC FROM PS_RC_TYP_TBL A , PS_RC_CTD B , PS_RC_CATEGORY_TBL C WHERE B.SETID = A.SETID AND B.RC_TYPE = A.RC_TYPE AND B.START_DT <= %CurrentDateIn AND B.END_DT IS NULL AND B.RC_CATEGORY = C.RC_CATEGORY AND A.RC_SS_IND='Y' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL |
This field is used to store the value of SetID on various setup tables.
Default Value: RC_CASE.BUSINESS_UNIT |
| 2 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL |
CallCenter Category. Used in HD.
Default Value: RC_CASE.RC_CATEGORY |
| 3 | RC_TYPE |
Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 4 | RC_SS_IND | Character(1) | VARCHAR2(1) NOT NULL | Defines if this is a self service transaction or not. |
| 5 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 6 | RC_DESCR_SS | Character(30) | VARCHAR2(30) NOT NULL | Description to be shown on Self-Service Pages |
| 7 | LONG_DESC | Character(50) | VARCHAR2(50) NOT NULL | Long Description field. |