CASE_IDBUSINESS_UNITRC_CASE_VW2(SQL View) |
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|---|---|
Call Center CaseView of Case table used by Verity to build search collection |
| SELECT A.CASE_ID , A.BUSINESS_UNIT , A.SIN , A.DEPTID , A.LOCATION , A.AGREEMENT_CODE , A.WARRANTY_NAME , A.INST_PROD_ID , A.PRODUCT_ID , A.SERIAL_ID , A.ASSETTAG , A.ASSIGNED_TO , A.RC_SUMMARY , A.KEYWORDS , %subrec(RB_AUDIT_SBR, A) , A.RC_DESCRLONG FROM PS_RC_CASE A |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 2 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 3 | SIN | Character(40) | VARCHAR2(40) NOT NULL | This field is used to represent the Site Identification Number |
| 4 | DEPTID | Character(15) | VARCHAR2(15) NOT NULL | Department |
| 5 | LOCATION | Character(15) | VARCHAR2(15) NOT NULL | This field stores the Location Code. |
| 6 | AGREEMENT_CODE | Character(30) | VARCHAR2(30) NOT NULL | This field represents the agreement code (name) for an agreement |
| 7 | WARRANTY_NAME | Character(40) | VARCHAR2(40) NOT NULL | This field is used to store the name of the warranty. |
| 8 | INST_PROD_ID | Character(20) | VARCHAR2(20) NOT NULL | This field is used to represent the installed product ID (key field) |
| 9 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 10 | SERIAL_ID | Character(20) | VARCHAR2(20) NOT NULL | This field is used to represent the Serial ID of an item or installed product |
| 11 | ASSETTAG | Character(40) | VARCHAR2(40) NOT NULL | Asset Tag |
| 12 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 13 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 14 | SOLN_KEYWORDS | Character(100) | VARCHAR2(100) NOT NULL | Query Keywords |
| 15 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 16 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 17 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 18 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 19 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 20 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |
| 21 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |