RC_CASE_SLA_AET

(SQL Table)
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Case SLA table

This is a AE temporary table used for Case SLA.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 PROCESS_INSTANCE Number(10,0) DECIMAL(10) NOT NULL Process Instance
2 RUN_CNTL_ID Character(30) VARCHAR2(30) NOT NULL Run Control ID
3 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
4 KEY1 Character(65) VARCHAR2(65) NOT NULL First Key
5 KEY2 Character(65) VARCHAR2(65) NOT NULL Second Key
6 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
7 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code
8 RC_RESP_IND Character(4) VARCHAR2(4) NOT NULL Response Indicator, to indicate different stage of response for SLA.
A=Pending
N=Late
NA=Not Applicable
Y=On-Time
9 RC_RESPMET_DATE Date(10) DATE Response Date Met
10 RC_RESPMET_TIME Time(15) TIMESTAMP Response Time Met
11 RC_REST_IND Character(4) VARCHAR2(4) NOT NULL Restore Indicator, indicate different stage of restore for SLA
A=Pending
N=Late
NA=Not Applicable
Y=On-Time
12 RC_RESTMET_DATE Date(10) DATE Restore Date Met
13 RC_RESTMET_TIME Time(15) TIMESTAMP Restore Time Met
14 URL_1 Character(254) VARCHAR2(254) NOT NULL URL #1
15 KEYLIST Character(254) VARCHAR2(254) NOT NULL KeyList