RC_BUCASETYP_SS (SQL View)	Index Back
Case Type for Self-Service View shows only the case types that can be displayed in self-service pages. Used on Call center Business Unit definition page.

RC_BUCASETYP_SS

(SQL View)

Case Type for Self-Service

View shows only the case types that can be displayed in self-service pages. Used on Call center Business Unit definition page.

SELECT SETID ,CASE_TYPE ,RC_SS_IND ,RC_DESCR_SS FROM PS_RC_CASETYPE_TBL WHERE RC_SS_IND = 'Y'

Related Language Record: RC_CSTYPSS2_LNG

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID
Prompt Table: SP_SETID_NONVW

2 CASE_TYPE_SS Character(5) VARCHAR2(5) NOT NULL Case Type, used to default the value for self-service.

3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.
Y/N Table Edit
Default Value: Y

4 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables. Default Value: OPR_DEF_TBL_RB.SETID Prompt Table: SP_SETID_NONVW
2	CASE_TYPE_SS	Character(5)	VARCHAR2(5) NOT NULL	Case Type, used to default the value for self-service.
3	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not. Y/N Table Edit Default Value: Y
4	RC_DESCR_SS	Character(30)	VARCHAR2(30) NOT NULL	Description to be shown on Self-Service Pages