BUSINESS_UNITRC_MANAGERPROVIDER_GRP_IDRC_PRIORITYLANGUAGE_CDRC_BACKPGPRI_LV(SQL View) |
Index Back |
|---|---|
PG Backlog by priority.A view showing provider group case backlog by priority |
| SELECT BUSINESS_UNIT , RC_MANAGER , PROVIDER_GRP_ID , RC_PRIORITY ,LANGUAGE_CD , RC_SHORT_DESCR FROM PS_RC_BAKPGPRI_VWL |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | RC_MANAGER |
Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 3 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 4 | RC_PRIORITY |
Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 5 | LANGUAGE_CD |
Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 6 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |