RC_ACTION_HIST

(SQL Table)
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Action History table

Action History table for Call center

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
3 SEQ_NUM Number(3,0) SMALLINT NOT NULL Sequence
4 RC_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Case Visibility, used for cases and case objects/attributes.
A=All
I=Internal

Default Value: A

5 PNLGRPNAME Character(18) VARCHAR2(18) NOT NULL Component Name
6 EOCF_ACTION_ID Number(31,0) DECIMAL(31) NOT NULL Active Analytics Framework Action ID field
7 EVENTNAME Character(30) VARCHAR2(30) NOT NULL Defines a routing event for PS Workflow
8 OLD_VALUE Character(100) VARCHAR2(100) NOT NULL Old Value
9 DESCR254 Character(254) VARCHAR2(254) NOT NULL Description of length 254
10 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
11 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
12 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
13 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
14 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
15 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time