RBF_ISS_PERS_VW

(SQL View)
 Index Back

Persons Related to Case Cust's

People related to a case through Customer.

SELECT C.BO_ID_CUST , C.BUSINESS_UNIT , C.CASE_ID , C.BO_ID_CONTACT , C.PRODUCT_ID , C.INST_PROD_ID , C.RC_TRACKING_NBR , C.RC_SUMMARY , C.RC_STATUS , S.STATUS_CATEGORY , C.RC_PRIORITY , C.RC_SEVERITY , C.CREATION_DATE , C.CLOSED_DATE , C.ROW_ADDED_DTTM , C.ROW_ADDED_OPRID , C.ROW_LASTMANT_DTTM , C.ROW_LASTMANT_OPRID , C.CASE_TYPE , C.CASE_SUBTYPE , C.RC_CATEGORY , C.RC_TYPE , C.RC_DETAIL FROM PS_RC_CASE C , PS_RC_STATUS_TBL S WHERE C.CASE_VISIBILITY = 'EXTL' AND S.RC_STATUS = C.RC_STATUS AND S.SETID = ( SELECT R.SETID FROM PS_SET_CNTRL_REC R WHERE R.SETCNTRLVALUE = C.BUSINESS_UNIT AND R.RECNAME = 'RC_STATUS_TBL')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
3 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
4 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
5 PRODUCT_ID Character(18) VARCHAR2(18) NOT NULL Product ID

Prompt Table: PROD_ITEM

6 INST_PROD_ID Character(20) VARCHAR2(20) NOT NULL This field is used to represent the installed product ID (key field)
7 RC_TRACKING_NBR Character(30) VARCHAR2(30) NOT NULL Customer Tracking Number Field.
8 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
9 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
10 STATUS_CATEGORY Character(1) VARCHAR2(1) NOT NULL Categories for Case Status. These drive processing.
C=Closed
D=Canceled
H=Case is on hold
O=Case is Open
11 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority
12 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity
13 CREATION_DATE Date(10) DATE Creation date of the case.
14 CLOSED_DATE Date(10) DATE Date Closed
15 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
16 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
17 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
18 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
19 CASE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Type
20 ISSUE_SUBTYPE Character(5) VARCHAR2(5) NOT NULL Issue visibility
21 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.
22 RC_TYPE Character(5) VARCHAR2(5) NOT NULL Specialty type. Used on HD case.
23 RC_DETAIL Character(5) VARCHAR2(5) NOT NULL Detail field on HD Case. Used in Quick Code.