RB_REASON_CD

(SQL Table)
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Reason Code Set-Up

This reason code table is used to define all reason codes for CRM. To access the reason codes, a reason type must be used.

  • Related Language Record: RB_REASON_CDLNG
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

    Default Value: OPR_DEF_TBL_RB.SETID

    Prompt Table: SP_SETID_NONVW

    2 REASON_CD Character(10) VARCHAR2(10) NOT NULL Used to store the identification number for the reason code.
    3 EFFDT Date(10) DATE NOT NULL Effective Date

    Default Value: %date

    4 EFF_STATUS Character(1) VARCHAR2(1) NOT NULL Effective Status
    A=Active
    I=Inactive

    Default Value: A

    5 DESCR Character(30) VARCHAR2(30) NOT NULL Description
    6 DESCR1 Character(30) VARCHAR2(30) NOT NULL Self-Service Description
    7 REASON_TYPE Character(4) VARCHAR2(4) NOT NULL Reason Type used to define reason codes
    AGBA=Agreement Billing Adjustment
    CABA=Case Billing Adjustment
    CLSD=Reason Closed
    ITRD=Reason Interested
    ROPN=Reason Re-opened
    SOBA=Svc Order Billing Adjustment
    8 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    9 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    10 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    11 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    12 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    13 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time