| # |
PeopleSoft Field Name |
PeopleSoft Field Type |
Database Column Type |
Description |
| 1 |
 RB_MCF_DETAIL_TYPE |
Character(4) |
VARCHAR2(4) NOT NULL |
MCF Detail Type indicating the Detail component to be associated with an interaction
CHAT=Chat
CM=Printer
CMEM=Outbound Email
IBEM=Inbound Email
NONE=Phone
OMEM=OLM Outbound Email
SMSO=Outbound SMS
SS=Self Service
SYNC=Synchronized Email
|
| 2 |
RC_MAINT_OWNER |
Character(1) |
VARCHAR2(1) NOT NULL |
Call center Maintenance Owner
0=PeopleSoft
1=PeopleSoft / Customer Modified
2=Customer
Default Value: 2
|
| 3 |
SYSD_APPLICATION01 |
Character(1) |
VARCHAR2(1) NOT NULL |
PS CRM Core
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 4 |
SYSD_APPLICATION02 |
Character(1) |
VARCHAR2(1) NOT NULL |
Financial Services
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 5 |
SYSD_APPLICATION03 |
Character(1) |
VARCHAR2(1) NOT NULL |
Telecommunications
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 6 |
SYSD_APPLICATION04 |
Character(1) |
VARCHAR2(1) NOT NULL |
Government
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 7 |
SYSD_APPLICATION05 |
Character(1) |
VARCHAR2(1) NOT NULL |
Energy
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 8 |
SYSD_APPLICATION06 |
Character(1) |
VARCHAR2(1) NOT NULL |
Insurance
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 9 |
SYSD_APPLICATION07 |
Character(1) |
VARCHAR2(1) NOT NULL |
High Technology
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 10 |
SYSD_APPLICATION08 |
Character(1) |
VARCHAR2(1) NOT NULL |
HR HelpDesk
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 11 |
SYSD_APPLICATION09 |
Character(1) |
VARCHAR2(1) NOT NULL |
System Data Field for Application 9. Application 9 is used for Wealth Management.
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 12 |
SYSD_APPLICATION10 |
Character(1) |
VARCHAR2(1) NOT NULL |
Used in Application 10
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|