RB_ERMS_V_RSP_V(SQL View) |
Index Back |
|---|---|
Agent ResponsesUsed for ERMS reports.................... |
| SELECT A.MAILBOX_ID ,B.LAST_GROUP_WL ,0 ,0 ,0 ,0 ,0 ,0 ,0 ,0 ,0 ,0 ,B.SLA_EXT_BASE_DTTM ,A.ROW_ADDED_DTTM FROM PS_RB_AGNT_RESP_VW A , PS_RB_IN_EMAIL B WHERE B.INTERACTION_ID = A.ROOT_INTER_ID GROUP BY A.MAILBOX_ID,B.LAST_GROUP_WL,B.SLA_EXT_BASE_DTTM,A.ROW_ADDED_DTTM |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | MAILBOX_ID | Character(30) | VARCHAR2(30) NOT NULL | Mail Box Id is an Id associated with Mail Boxes |
| 2 | LAST_GROUP_WL | Character(30) | VARCHAR2(30) NOT NULL | Last/Current Group-level Worklist |
| 3 | RB_EMAIL_ASSIGNED | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 4 | RB_EXIST_THREADS | Number(8,0) | INTEGER NOT NULL | Used for ERMS Reporting..................... |
| 5 | RB_NEW_THREADS | Number(8,0) | INTEGER NOT NULL | Used for ERMS Reporting....................... |
| 6 | RB_EMAIL_REASIGNED | Number(8,0) | INTEGER NOT NULL | Used for ERMS Reporting.......................... |
| 7 | RB_TOTAL_EMAILS | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 8 | RB_CLOSED_DUEDATE | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 9 | RB_CLOSED_CAN | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 10 | RB_CLOSED_DUP | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 11 | RB_CLOSED_REP | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 12 | RB_CLOSED_AUTO | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 13 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 14 | CLOSED_DTTM | DateTime(26) | TIMESTAMP | Date Time stamp for when the case status category was changed to closed. |