RB_ERMS_ECRSP_V(SQL View) |
Index Back |
|---|---|
Emails Closed by Agent RespUsed for ERMS reports................. |
| SELECT C.TMPLT_CATEGRY_NAME ,0 ,0 ,0 ,0 ,COUNT(*) ,0 ,B.CLOSED_DTTM FROM PS_RI_INTERACTION A , PS_RB_IN_EMAIL B , PS_RBC_TEMPLT_CAT C WHERE B.INTERACTION_ID = A.ROOT_INTER_ID AND A.PARENT_INTER_ID <> ' ' AND B.CLOSED_DTTM IS NOT NULL AND B.TMPLT_CATEGRY_ID = C.TMPLT_CATEGRY_ID GROUP BY C.TMPLT_CATEGRY_NAME,B.CLOSED_DTTM HAVING COUNT(*) < 2 |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | TMPLT_CATEGRY_NAME | Character(30) | VARCHAR2(30) NOT NULL | Holds the names of the categories. 01/16/03: Set the Format Type to "Mixedcase", from Uppercase. |
| 2 | RB_TOTAL_EMAILS | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 3 | RB_CLOSED_AUTO | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 4 | KB_THRESHOLD | Number(6,2) | DECIMAL(5,2) NOT NULL | Used to indicate the threshold |
| 5 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 6 | RB_CLOSED_REP | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 7 | RB_CLOSED_MULT_REP | Number(8,0) | INTEGER NOT NULL | Detail item status |
| 8 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |