RB_EMAIL_NOTE

(SQL Table)
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Note for E-mail

E-mail Notes Used for Reply and Outbound E-mail.

  • Parent Record Of RB_EM_NOTE_ATCH RB_EM_NOTE_AT_L
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 INTERACTION_ID Character(15) VARCHAR2(15) NOT NULL interaction id
    2 NOTE_SEQ_NBR Number(6,0) INTEGER NOT NULL Note ID

    Default Value: 1

    3 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    4 RB_NOTE_TYPE Character(1) VARCHAR2(1) NOT NULL E-mail Note Types
    C=Customer Call
    E=Customer Email
    M=Comment
    R=Research

    Default Value: E

    5 NOTE_ORIGIN Character(1) VARCHAR2(1) NOT NULL Used in E-mail Notes
    I=Internal

    Default Value: I

    6 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
    7 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
    8 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
    9 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
    10 PERSON_ID Character(15) VARCHAR2(15) NOT NULL Person ID

    Prompt Table: RC_NOTE_HD_VW

    11 RC_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Case Visibility, used for cases and case objects/attributes.
    A=All
    I=Internal

    Default Value: I

    12 RC_DESCRLONG Long Character CLOB Long description used in CallCenter for Problem, Solution...
    13 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    14 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    15 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    16 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    17 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    18 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time