RB_CHAT_HNDLE_V(SQL View) |
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|---|---|
ERMS CHAT HANDLEDCommon ERMS chat REPORT.................. |
| SELECT DISTINCT M.MCF_CHAT_ID , Q.RB_CHAT_QUEUE , 0 , 1 , 0 , 0 , 0 , M.OPRID , O.PERSON_ID , M.DTTM_STAMP , A.DTTM_STAMP FROM PS_MCFCHATLOG M , PS_MCFCHATLOG A , PSOPRALIAS O , PS_RB_CHAT_DETAIL Q WHERE M.OPRID = O.OPRID AND A.MCF_CHAT_ACTION = 'End' AND A.MCF_CHAT_ID = M.MCF_CHAT_ID AND M.MCF_CHAT_ACTION = 'Accept' AND A.DTTM_STAMP <> M.DTTM_STAMP AND M.MCF_CHAT_ID = Q.MCF_CHAT_ID AND A.DTTM_STAMP = ( SELECT MAX(X.DTTM_STAMP) FROM PS_MCFCHATLOG X WHERE X.MCF_CHAT_ACTION = 'End' AND X.MCF_CHAT_ID=A.MCF_CHAT_ID) GROUP BY M.MCF_CHAT_ID, Q.RB_CHAT_QUEUE, M.OPRID, O.PERSON_ID, M.DTTM_STAMP, A.DTTM_STAMP |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | MCF_CHAT_ID | Number(15,0) | DECIMAL(15) NOT NULL | MCF InitChat ID |
| 2 | QUEUE_NAME | Character(30) | VARCHAR2(30) NOT NULL | Queue Name |
| 3 | TOTAL_QUEUED | Number(8,0) | INTEGER NOT NULL | Queued Emails on the MCF Queue server |
| 4 | CHAT_HANDLED | Number(8,0) | INTEGER NOT NULL | Chat Handled |
| 5 | CHAT_ABANDON | Number(8,0) | INTEGER NOT NULL | Chat Abandon |
| 6 | CHAT_TRANSFER | Number(8,0) | INTEGER NOT NULL | Chat Transfer |
| 7 | BUDDY_INVITE | Number(8,0) | INTEGER NOT NULL | Buddy's invited to chat |
| 8 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 9 | PERSON_ID | Character(15) | VARCHAR2(15) NOT NULL | Person ID |
| 10 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 11 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |