RB_AGT_CFG_VW

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Agent Configure Search

Supervisor Desktop Agent Configuration Search record

SELECT A.OPRID , A.OPRDEFNDESC , B.PT_CTI_AGENTID , B.PT_CTI_QUEUE , C.MCFUQAGENTID , P.PERSON_ID FROM PSOPRALIAS U , PS_RD_PERSON P , PS_RB_AGT_CRCTI_VW B , PSOPRDEFN A , PSOPRDEFN A2 , PSMCFUQAGENTS C WHERE A.OPRID = A2.OPRID AND U.OPRID = A.OPRID AND U.OPRALIASTYPE = 'PER' AND P.PERSON_ID = U.PERSON_ID AND P.CONTACT_FLAG='I' AND A.OPRID = B.OPRID (+) AND A2.OPRID = C.MCFUQAGENTID (+)

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
2 OPRDEFNDESC Character(30) VARCHAR2(30) NOT NULL Description field for a user
3 PT_CTI_AGENTID Character(32) VARCHAR2(32) NOT NULL CTI Agent ID
4 PT_CTI_QUEUE Character(6) VARCHAR2(6) NOT NULL Queue
5 MCFUQAGENTID Character(30) VARCHAR2(30) NOT NULL Agent Id
6 PERSON_ID Character(15) VARCHAR2(15) NOT NULL Person ID